Warranty
All products sold by K2 Tech US are covered by a Lifetime warranty. You can return any item at any time for store credit based on the current selling price or the original purchase price, whichever is lower. Restocking fees do not apply to returns.
If you are unsatisfied with your purchase, you may return it to K2 Tech US under the following conditions:
- Returns must include a valid R.M.A. identification number and invoice to be processed.
- All returned items must be in their original packaging and with the warranty seal intact; otherwise, the warranty on the part will be void.
- The warranty is void if the product has been used by a third party.
- Multiple items for return in one package are accepted only if each item is accompanied by its corresponding R.M.A. invoice.
- Unclaimed packages without a valid R.M.A. number and denied R.M.A. items will be discarded three months after receipt.
- K2 Tech US is not responsible for notifying customers of packages containing extra items without a corresponding R.M.A. invoice.
- Customers are responsible for the shipping costs associated with returning denied products.
Free return shipping labels are provided for Incentive Program Tier 2 customers. For more details, please refer to our Incentive Program.
K2 Tech US issues store credit for returned merchandise. Exchanges, replacements, or refunds are not provided unless specific circumstances warrant such actions, such as customers no longer intending to purchase from us or accounts remaining unused for an extended period.
Upon receiving and inspecting returned items, please allow one business day for store credit to be applied to your K2 Tech US account. Customers can track updates regarding their returns through their K2 Tech US account.
Claims
For physically damaged-on-arrival products:
- Contact customer service immediately upon receipt of any damaged or visibly compromised items, including those suspected of damage due to visibly compromised packages before opening.
- Once notified, a case number will be assigned to your return. Please include this case number when submitting the R.M.A. invoice.
Internally defective items upon arrival are not covered under this category. Reports of missing items or items damaged in transit must be submitted to Customer Service within three business days of delivery.
Disclaimer
K2 Tech US is not liable for damages resulting from mishandling by technicians or lost return items during transit. Decisions regarding actions taken are based solely on policies and regulations provided by the shipping carrier. K2 Tech US is not responsible for carrier delays beyond our control.
K2 Tech US will not be liable for any consequential or incidental damages resulting from the use of merchandise purchased from us, including prominent scratches and ripped flex cables. Our liability is limited to the monetary value of the merchandise only.
All return shipping costs are the sole responsibility of the buyer. In cases of insufficient postage upon delivery to K2 Tech US's returns facility, we reserve the right to refuse the package.
For any questions, please email info@k2techus.com or call us at (212) 564-0709.
